We are here to provide the best Sweet Confections, and top tier customer service. We are aware there are unforeseen occurrences that may occur. We are here to help resolve those as best we can. As a protection for the company and the customer we have some policies in place that should be understood before ordering. We also have contracts that maybe requested to sign as well. Below we are listing important information that everyone should be aware of for those unfortunate situations. These listings still stand even if no contract is signed.
We ask that all orders are placed 3-4 weeks prior to your event. Most orders require special material that can't be found in local stores and must be ordered online and delivered to our bakery.
Any Order $175 or less requires a FULL PAYMENT to secure order. All other orders require a 50% deposit within 24 hrs once invoice has been sent and your contract has been executed. If your deposit has not been received as agreed, your invoice will be cancelled, and the next person will take that event date. We might not be able to resend invoice due to availability. Your initial deposit reserves your event date and is applied towards the order.
We must receive the balance for all orders by the due date indicated (7 days before event date). Late payments could result in order cancelation. In most cases if you miss your final payment on the initial due date, there will be an additional 25% charge to the total that is due if you are still wanting the order to be processed.
Requests made 7 days before due date may be subject to a $50 or more rush order fee. Please note, that we make each order fresh. We spend long hours preparing to execute our Sweet Confections. We really prefer you place these orders at the requested time. Depending on our work week we might not be able to accommodate your rush order.
We’ll do our best to accommodate any changes that are made 7 days before the order due date. Please note - extra charges may apply to last-minute changes.
If a cancellation is requested after work has been started and supplies have been ordered, there will be no refunds for cancellation. Certain orders if cancelled due to dire circumstances may be transferred to a different order within 30 days, this is at the full discretion of Shirlisa's Sweet Confections, LLC. Refunds are not provided for any reason. Due to our full schedule and our attention to detail, we spend many hours planning and preparing before even beginning on a cake.”
Our cakes will occasionally include non-edible items on or in the cake. We’ll let you know which pieces cannot be eaten. It is your responsibility to ensure they are removed before serving.
Allergy & Dietary Warnings
Shirlisa's Sweet Confections, LLC baked goods may have come in contact with the following ingredients: • Milk • Eggs • Nut and Nut products • Fruit • Chocolate.
Natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color and other allergens not listed. The Client is responsible for pointing out to guest potential allergy hazards to Shirlisa's Sweet Confections, LLC.
Serving Amount & Sizes
Serving size estimations are not guaranteed to be exact.
Shirlisa's Sweet Confections, LLC is not responsible for a shortage of cake if the pieces are cut too large.
DELIVERY & SETUP
There is a delivery fee of $1 per mile beyond a 5-mile radius of Shirlisa's Sweet Confections, LLC.
Shirlisa's Sweet Confections, LLC is not responsible for tardiness if the venue is changed within 48 hours of the event.
The Client may pick up the cake. The Client assumes liability once it passes into the Client’s possession. The Client is responsible for providing a suitable environment for the cake (away from heaters, vibrations, people, suitable surface, suitable outdoor setting).
The Client maybe required to sign a waiver to ensure the condition of the cake is satisfactory. Once the waiver is signed, Shirlisa's Sweet Confections, LLC is not responsible for cake including collapse, melting, pokes etc.
1. Shirlisa's Sweet Confections, LLC will not be responsible for any damage occurring to your cake once it leaves our facility.
2. Please review our special care instructions on our Delivery/Setup section above to ensure that your cake is at its best when traveling to your event.
3. Shirlisa's Sweet Confections, LLC recommends placing all cakes on a flat area of a Van or SUV or floorboard of your vehicle, with air conditioning flowing around the cake, and a non-slip mat under the box or cake board to prevent sliding.
4. If damage occurs during transport, Shirlisa's Sweet Confections, LLC may be able to repair it. Cost of repairs will be assessed based on whether the cake is returned to the bakery or if staff is required to go to the site for a service call, and the amount of time needed to make repairs. Cost of repairs will be negotiated and paid prior to repairs or service calls to the site being made.
5. Shirlisa's Sweet Confections, LLC pick up days are Thursday and Friday between 4:30pm-6pm and Saturday between 9am-2pm. In Forney, Texas
A reminder text is sent within 3-5 days prior to confirm any changes that might have come in to pay as a common curtsey. Please do not wait until the last minute to notify us of any changes. That is not only an inconvenience to Shirlisa's Sweet Confection's llc but to other customers who have scheduled their deliver and or pick following yours.
If the cake is not picked up within a 10-minuet window from your set up, you might not be able to pick up your cake until the next business day. If we are able to adjuster after-hours due to your lack of communications, a late fee will be required, and you will not receive your goods until payment is remitted.
Shirlisa's Sweet Confections, LLC suggests calling 214-772-4257 to discuss a more convenient time before the appointment is considered late. We are a business that have other clients, deliveries, and other responsibilities. Therefore, we cannot not hold pickup times times because a client is late.
Shirlisa's Sweet Confections, LLC is not responsible for supplying any fresh flowers, Toys or cake toppers that go on the cake. Fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.
You are also acknowledging and responsible for all “non-toxic” items you chose for your order such as faux flowers, cake toppers, disco dust and luster dust that is not edible but for enhancing decorating use only.
For color matching we ask that you provide a swatch of the shade you would like. We will do our best to match the color to within 3 shades (darker or lighter). With edible products and food grade dyes exact matches are sometimes difficult to achieve. Also be advised that dark colors will sometimes taste a little bitter, or stain.
If you submit a picture or bring a picture to the consultation that you want your cake, treats or favors to be based off, it is your responsibility to state to us that you want the cake, treats or favors to look EXACTLY like. This means, colors, size, and structure will be close as possible. Once you make changes to the photo, it will not look like the picture you provided to Shirlisa's Sweet Confections, LLC. You are then changing the look from the photo, which means, it will not look like the photo.
This listing is for my creative service and time spent designing and personalizing your item. All copyrights and trademarks of the character images used belong to their respective owners and are not being sold. We photograph our cakes, and we reserve the right to use any photographs for display or promotion without compensation to you.
Some ingredients may be of hard texture and, such as hard candy, they represent a choking hazard to small children and a risk to your teeth. Please consume with caution. *
Shirlisa's Sweet Confections, LLC is not responsible for bodily injury, property or consequential damage, which may result from services.
Shirlisa's Sweet Confections, LLC is not responsible for any damage to the cake or shortage of cake caused by anyone NOT employed by Shirlisa's Sweet Confections, LLC
NATURAL DISASTER/ACTS OF GOD
1. Performance of this agreement is contingent upon the ability of Shirlisa's Sweet Confections, LLC to complete this agreement when delay or default is caused by conditions beyond its control, including but not limited to, Acts of God, Government restrictions, war, terrorism, criminal act, insurrection, and/or any other causes beyond the reasonable control of the company.
“Our company will not knowingly provide a custom cake/wedding cake when sheet cakes, cupcakes, groom’s cakes, and other custom desserts are provided by any other baker WITHOUT our permission. We have a reputation to maintain, and it would be unfair for your guests to assume another baker’s cake was our cake. The cake provided by our company will be removed from the venue if another cake as stated above is served at your event without letting us know.”