We are dedicated to providing the greatest Sweet Confections and exceptional customer service. We are aware that unanticipated events may occur. We are here to assist in resolving those issues as best we can. We have several policies in place to protect both the business and the customer, which should be understood before purchase. We also have contracts that you may be asked to sign. We've compiled a list of vital information that everyone should be aware of in the unfortunate situations. Even if no contract is signed, these listings remain active.
Ordering
· All orders must be placed 3-4 weeks before your event. Most orders need the use of materials that are not available in local stores and must be purchased online and shipped to our bakery.
· To secure an order of $175 or less, a FULL PAYMENT is required. All other items require a 50% deposit within 24 hours of the invoice being issued and your contract being signed. If your deposit is not received as agreed, your invoice will be cancelled, and the event date will be taken by the next individual. Due to limited resources, we may be unable to resend the invoice. Your first deposit holds your event date and is applied to your order. The balance for all orders must be received by the due date (7 days before the event date).
Method of Payments
· We accept Afterpay, Cash App and Credit/Debit payments.
· Afterpay- The Afterpay processing fee is 6% + 30¢ per Afterpay order across all Square products that accept it. There will be a convenience fee applied to the invoice automatically shall you elect Afterpay as your method of payment. Furthermore, Full payment is required.
Rush Orders
· Requests made 7 days before due date may be subject to a $50 or more rush order fee.
· Please note, that we make each order fresh. We spend long hours preparing to execute our Sweet Confections. We really prefer you place these orders at the requested time. Depending on our work week we might not be able to accommodate your rush order.
Changes
· We’ll do our best to accommodate any changes that are made 7 days before the order due date. Please note - extra charges may apply to last-minute changes.
Refunds/Cancellations
· If a cancellation is requested after work has been started and supplies have been ordered, there will be no refunds for cancellation. Certain orders if cancelled due to dire circumstances may be transferred to a different order within 30 days, this is at the full discretion of Shirlisa's Sweet Confections, LLC. Refunds are not provided for any reason. Due to our full schedule and our attention to detail, we spend many hours planning and preparing before even beginning on a cake.
Allergy & Dietary Warnings
· Shirlisa's Sweet Confections, LLC baked goods may have come in contact with the following ingredients: • Milk • Eggs • Nut and Nut products • Fruit • Chocolate.
· Natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color and other allergens not listed. The Client is responsible for pointing out to guest potential allergy hazards to Shirlisa's Sweet Confections, LLC
Non-edibles /Disclaimer
· Our cakes will occasionally include non-edible items on or in the cake. We’ll let you know which pieces cannot be eaten. It is your responsibility to ensure they are removed before serving.
· Shirlisa's Sweet Confections, LLC is not responsible for supplying any fresh flowers, Toys or cake toppers that go on the cake. (This is an upcharge) Fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. You are also acknowledging and responsible for all “non-toxic” items you chose for your order such as faux flowers, cake toppers, disco dust and luster dust that is not edible but for enhancing decorating use only.
· Some ingredients may be of hard texture and, such as hard candy, they represent a choking hazard to small children and a risk to your teeth. Please consume with caution.
COPYRIGHTS
· This listing is for my creative service and time spent designing and personalizing your item. All copyrights and trademarks of the character images used belong to their respective owners and are not being sold. We photograph our cakes, and we reserve the right to use any photographs for display or promotion without compensation to you.
Designs/ Replications of other artist designs
· For color matching, please send a swatch of the desired shade. We will make every effort to match the color to within three shades (darker or lighter). Exact matching can be difficult to create with edible goods and food grade pigments.
· Also, keep in mind that dark colors can occasionally taste bitter or stain.
· If you submit or bring an image to the consultation that you want your cake, sweets, or favors to be based on, it is your obligation to tell us EXACTLY what you want the cake, treats, or favors to look like. This means that the colors, size, and structure will be as similar as possible. When you make modifications to the photo, it will no longer resemble the image you sent to Shirlisa's Sweet Confections, LLC. You are then modifying the appearance of the photo, which means it will no longer look like the original.
Delivery | Setup
· Shirlisa's Sweet Confections, LLC charges a delivery fee is additional and is based on the duration/miles from our stationed location. Delivery must be schedule at the time the order is place.
· If the venue is changed within 48 hours of the event, Shirlisa's Sweet Confections, LLC is not responsible for lateness.
Customers pick up
· The cake may be picked up by the Client.Once it is in the Client's possession, the Client takes liability. The Client is responsible for ensuring that the cake is kept in a suitable environment (away from heaters, vibrations, and people, on a suitable surface, and in an appropriate outdoor location).
· To ensure that the cake is in good shape, the client may be required to sign a waiver. Shirlisa's Sweet Confections, LLC is not responsible for cake failure, melting, or pokes once the waiver is signed.
Liability
· Shirlisa Sweet Confection does insert TOOTH PICKS|PLASTIC & WOOD DOWELS inside of all tier cakes to assist with structure and support. With this being noted DO NOT SMASH CAKE any of our tier cakes. WE DO OFFER SMASH CAKES.
· Shirlisa's Sweet Confections, LLC is not responsible for bodily injury, property or consequential damage, which may result from services. AGAIN THERE ARE HARMFUL OBJECTS INSIDE THE CAKE THAT MAY CAUSE HEAD INJURY.
NATURAL DISASTER/ACTS OF GOD
· Performance of this agreement is contingent upon the ability of Shirlisa's Sweet Confections, LLC to complete this agreement when delay or default is caused by conditions beyond its control, including but not limited to, Acts of God, Government restrictions, war, terrorism, criminal act, insurrection, and/or any other causes beyond the reasonable control of the company.
“Our company will not knowingly provide a custom cake/wedding cake when sheet cakes, cupcakes, groom’s cakes, and other custom desserts are provided by any other baker WITHOUT our permission. We have a reputation to maintain, and it would be unfair for your guests to assume another baker’s cake was our cake. The cake provided by our company will be removed from the venue if another cake as stated above is served at your event without letting us know.”