We are dedicated to providing the greatest Sweet Confections and exceptional customer service. We are aware that unanticipated events may occur. We are here to assist in resolving those issues as best we can. We have several policies in place to protect both the business and the customer, which should be understood before purchase. We also have contracts that you may be asked to sign. We've compiled a list of vital information that everyone should be aware of in the unfortunate situations. Even if no contract is signed, these listings remain active.
Ordering
All orders must be placed 3-4 weeks before your event. Most orders need the use of materials that are not available in local stores and must be purchased online and shipped to our bakery.
Deposit/ Late Fees
A FULL PAYMENT is required to secure an order of $175 or less. All remaining goods require a 50% deposit within 24 hours of the invoice issuance and the contract signing. If your deposit is not received as agreed upon, your invoice will be annulled, and the event date will be allocated to the next individual. Owing to constrained resources, we may be unable to reissue the invoice. Your first deposit secures your event date and is credited to your order. All order balances must be received before the due date, which is 7 days prior to the event date. If payment is not received at least three days prior to the agreed date, an 18% late fee/convenience fee will be applied.
Method of Payments
We accept Afterpay and Zelle payments.
Deposits may be executed through Zelle and account balances.
The After-pay processing cost is 6% plus 30¢ for each After-pay order across all Square products that support it. A convenience fee will be automatically applied to the invoice if you choose After-pay as your payment method. Additionally, in order to opt into After Pay, full payment is required.
Rush Orders
Requests made 7 days before the due date may be charged a rush order cost of $50 or more. Kindly be advised that we prepare each order fresh. We dedicate extensive hours to prepare for the execution of our Sweet Confections. We strongly prefer that you place your orders at the 3-4 week ahead. Depending on our work schedule, we may be unable to fulfill your expedited order.
Changes
We’ll do our best to accommodate any changes that are made 10 days before the order due date. Please note - extra charges may apply to last-minute changes.
Refunds/Cancellations
If a cancellation is requested after work has been started and supplies have been ordered, there will be no refunds for cancellation. Certain orders if cancelled due to dire circumstances may be transferred to a different order within 30 days, this is at the full discretion of Shirlisa's Sweet Confections, LLC. Refunds are not provided for any reason. Due to our full schedule and our attention to detail, we spend many hours planning and preparing before even beginning on a cake.
Allergy & Dietary Warnings
Shirlisa's Sweet Confections, LLC baked goods may have come in contact with the following ingredients: • Milk • Eggs • Nut and Nut products • Fruit • Chocolate.
Natural dyes, artificial dyes, artificial flavorings, sugar, artificial sweeteners, artificial color and other allergens not listed. The Client is responsible for pointing out to guest potential allergy hazards to Shirlisa's Sweet Confections, LLC
Non-edibles /Disclaimer
Our cakes will occasionally include non-edible items on or in the cake. We’ll let you know which pieces cannot be eaten. It is your responsibility to ensure they are removed before serving.
Shirlisa's Sweet Confections, LLC is not responsible for supplying any fresh flowers, Toys or cake toppers that go on the cake. (This is an upcharge) Fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants. You are also acknowledging and responsible for all “non-toxic” items you chose for your order such as faux flowers, cake toppers, disco dust and luster dust that is not edible but for enhancing decorating use only. Some ingredients may be of hard texture and, such as hard candy, they represent a choking hazard to small children and a risk to your teeth. Please consume with caution.
COPYRIGHTS
This listing is for my creative service and time spent designing and personalizing your item. All copyrights and trademarks of the character images used belong to their respective owners and are not being sold. We photograph our cakes, and we reserve the right to use any photographs for display or promotion without compensation to you.
Designs/ Replications of other artist designs.
For color matching, please send a swatch of the desired shade. We will make every effort to match the color to within three shades (darker or lighter). Exact matching can be difficult to create with edible goods and food grade pigments.
Also, keep in mind that dark colors can occasionally taste bitter or stain.
If you submit or bring an image to the consultation that you want your cake, sweets, or favors to be based on, it is your obligation to tell us EXACTLY what you want the cake, treats, or favors to look like. This means that the colors, size, and structure will be as similar as possible. When you make modifications to the photo, it will no longer resemble the image you sent to Shirlisa's Sweet Confections, LLC. You are then modifying the appearance of the photo, which means it will no longer look like the original.
Delivery | Setup
Shirlisa's Sweet Confections, LLC charges a delivery fee is additional and is based on the duration/miles from our stationed location. Delivery must be schedule at the time the order is place.
If the venue is changed within 48 hours of the event, Shirlisa's Sweet Confections, LLC is not responsible for lateness.
Customers pick up
The cake may be picked up by the Client. Once it is in the Client's possession, the Client takes liability. The Client is responsible for ensuring that the cake is kept in a suitable environment (away from heaters, vibrations, and people, on a suitable surface, and in an appropriate outdoor location).
To ensure that the cake is in good shape, the client may be required to sign a waiver. Shirlisa's Sweet Confections, LLC is not responsible for cake failure, melting, or pokes once the waiver is signed.
Liability
Shirlisa Sweet Confection does insert TOOTH PICKS|PLASTIC & WOOD DOWELS inside of all tier cakes to assist with structure and support. With this being noted DO NOT SMASH CAKE any of our tier cakes. WE DO OFFER SMASH CAKES.
Shirlisa's Sweet Confections, LLC is not responsible for bodily injury, property or consequential damage, which may result from services. AGAIN THERE ARE HARMFUL OBJECTS INSIDE THE CAKE THAT MAY CAUSE HEAD INJURY.
NATURAL DISASTER/ACTS OF GOD
Performance of this agreement is contingent upon the ability of Shirlisa's Sweet Confections, LLC to complete this agreement when delay or default is caused by conditions beyond its control, including but not limited to, Acts of God, Government restrictions, war, terrorism, criminal act, insurrection, and/or any other causes beyond the reasonable control of the company.
“Our company will not knowingly provide a custom cake/wedding cake when sheet cakes, cupcakes, groom’s cakes, and other custom desserts are provided by any other baker WITHOUT our permission. We have a reputation to maintain, and it would be unfair for your guests to assume another baker’s cake was our cake. The cake provided by our company will be removed from the venue if another cake as stated above is served at your event without letting us know.”